“Can we change every ‘no’ to a ‘yes’ without giving everything away? I wondered, ‘Can we turn a closed off, negative response into an opportunity for communication and working together?’ I challenge you and your staff to look carefully at what you are saying, and see if you can go an entire day without saying ‘no’ to a patient. Can you do it? (Of course, the answer here is yes!)”
Read the article at https://eyethrive.net/the-art-of-saying-yes/.